Store Manager - Liquor Depot - Edmonton

About ALCANNA

ALCANNA is a premium retailer of wine, beer, spirits and cannabis and operates 260+ retail stores under Ace Discount Liquors, Wine and Beyond, Liquor Depot and Nova Cannabis.

Store Manager - Liquor Depot Namao Centre

Type of Position: Full-Time
Supervisor's Title: Area Manager
Department: Operations

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop Team Members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

We are currently looking for a friendly, customer service driven individual to lead our Team as a Store Manager at our Liquor Depot Namao Centre location in Edmonton, AB. The Store Manager will bring their experience in the Liquor and Retail Industry (or similar fields), including previous experience in Management. They will oversee and maximize the store's budgets and sales goals, and establish a strong sales culture with an accountability for operating standards and financial performance. They will be responsible for the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. The Store Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

We are currently seeking new team members to help service our customers in these unprecedented times. We recognize these extraordinary times comes with additional workload and stress; therefore, we are offering a temporary increase in wages to ensure our employees are well taken care of.

At ALCANNA, we take the and of our employees and customers seriously and have put in place the additional measures to protect our customers and teammates.

Store Address: 16562 95 St, Edmonton, AB T5Z 3L7

People Management Skills

• Create a work culture that makes your store an inviting place to work
• Be a role model who coaches, mentors and inspires team members
• Delegate tasks to team members and set priorities
• Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
• Participate in store recruitment and create succession plans for the store
• Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
• Complete and hold team accountable to complete required training within allocated time frames
• Create and / or monitor the creation of efficient weekly store schedules for both sales and support functions
• Customer service driven, friendly and willing to talk to all customers
• Effective verbal communication skills

Customer Offering

• Deliver exemplary customer service
• Resolve customer complaints regarding sales and service; ensure Area Manager is informed of all customer complaints
• Accountable for each new product launch
• Review customer surveys and manage appropriately
• Understand and utilize local market tends as provided by Area Manager
• Evaluate programs and promotions for effectiveness and offer recommendations to Area Manager

Financial

• Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
• Meet or exceed financial targets through partnership with Area Manager
• Review and monitor the Loss Prevention program to protect the company’s inventory and assets
• Review financial documentation (invoices, costs etc.) for accuracy
• Monitor and make appropriate adjustments to scheduling to achieve labor cost

Day to Day Operations

• Ensure all merchandising and pricing guidelines are followed
• Ensure store is clean and presentable and action any maintenance issues
• Execute merchandising programs and track results
• Manage communication (mail, email, voicemail)
• Maintain inventory levels, as well as inventory ordering and receiving
• Respond to customer complaints
• Organize and/or attend and LP meetings and training sessions
• Actively aim to increase and share industry knowledge
• Develop relationships with store stakeholders
• Set daily tasks for the store
• Review flyers, upcoming event and promotions; execute appropriately

Regulatory Adherence

• Ensure that , LP, Serving It Right and other regulatory requirements and procedures are implemented and adhered to
• Participate in inspections, audits and required corrective actions
• Maintain First-Aid, LP and Training
• Maintain Serving It Right and ensure employees maintain Serving It Right
• Ensure BC LRS and other government guidelines are met
• Adheres to all ALCANNA policies, with a focus on Social Responsibility

Qualifications
Work Experience

• Minimum, three-years' experience in a retail
• Minimum, three-years' experience in management
• Previous liquor-related experience considered an asset

Education

• High School Diploma or equivalent
• Serving It Right Certification
• First-Aid Certificate is considered an asset
• Training in wine/beer/spirits (preferred, not required)

Physical Requirements

• Available to work a varied retail schedule, including evening and weekends
• Able to safely lift up to 50 pounds
• Able to stand for an extended period
• Comfortable climbing ladders

Other Skills and Capabilities

• Highly self-motivated
• Customer service driven
• Effective leadership of large team
• Strong sales background
• Proven track record of success
• Strong communication skills (written and verbal)
• Must be able to pass a Background Check
• Must have access to reliable transportation

Why Work With Us?

At Liquor Depot we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!

ADDITIONAL REASONS TO JOIN OUR TEAM!

• Competitive salary and benefits
• Flexible hours
• Employee Discount
• Free Uniforms
• Contests and prizes
• Product Knowledge training

How To Apply

Please note that Liquor Stores GP assesses all applications based on merit. Should a suitable candidate be identified, Liquor Stores GP reserves the right to close this recruitment process prior to the advertised date. Due to the volume of applications received, only those candidates deemed to be suitable will be offered an interview.

If you are interested in this position, please complete the questions contained in the application below, then click Apply. You are able to upload your resume, if you'd like.

Thanks for considering a position with us! Cheers!

COVID Measures

We are currently seeking new team members to help service our customers in these unprecedented times. We recognize these extraordinary times comes with additional workload and stress; therefore, we are offering a temporary increase in wages to ensure our employees are well taken care of.

At ALCANNA, we take the and of our employees and customers seriously and have put in place the additional measures to protect our customers and teammates.

These measures include (but are not limited to):

• Instituted an intensive mandatory full cleaning and disinfecting protocol at all stores, with high-touch surfaces being cleaned on an ongoing basis throughout the day.
• ALCANNA has in place a company-wide COVID-19 Hot Line and incident reporting protocol and each team member’s status is reviewed by the COVID-19 Response Team.
• Restricted hours of operation to 10am–8pm in Alberta, 11am-7pm in BC and 11-7pm in Alaska.
• Installing plexiglass shields at tills in all stores to provide team members working at the tills an extra barrier between them and our customers.
• Secured multiple new sources of hand sanitizer bottles which are being provided to all stores.
• Prohibited: public use of washrooms; product returns; reusable bags.
• Providing gloves for any team member wanting to wear them.
• Prominent signage requiring social distancing and informing customers with symptoms not to enter the store.

Essential Duties & Responsibilities: