Area Manager- Liquor Division - Fort McMurray
Job No:
ALCANNA1064
Location:
Fort McMurray
AREA Manager - Fort McMurray
Type of Position: Full-Time
Supervisor's Title: Regional Manager
Department: Operations
Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop Team Members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
About The Role
We are currently looking for a friendly, customer service driven individual to lead our Team as an Area Manager in Fort McMurray, AB. The Area Manager will bring their experience in the Liquor and Retail Industry (or similar fields), including previous experience in Management. They will oversee and maximize the store's budgets and sales goals, and establish a strong sales culture with an accountability for operating standards and financial performance. They will be responsible for the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. The Area Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.
We are currently seeking new team members to help service our customers in these unprecedented times. We recognize these extraordinary times comes with additional workload and stress; therefore, we are offering a temporary increase in wages to ensure our employees are well taken care of.
At ALCANNA, we take the health and safety of our employees and customers seriously and have put in place the additional measures to protect our customers and teammates.
People Management Skills
- Effectively communicate with management and store teams, lead meetings, training and coaching sessions while keeping team well informed of pertinent information
- Train, mentor, and develop management to delivery customer service excellence and ensure succession planning by identifying, developing and inspiring future leaders
- Demonstrate consistent ability to work with management in the development, training and leadership of high-performance teams
- Conduct regular follow-ups and ensure mandatory training is completed by management and store teams in your Area; follow up on incomplete training and create action plan
- Foster a collaborative, supportive and engaging work environment within your Area
- Ensure teams are trained on product selection and have successfully completed product knowledge training
- Train and support management on effective scheduling techniques; Monitor the creation of efficient weekly store schedules for both sales and support functions
- Provide timely coaching and progressive discipline when required; request assistance of Regional Manager and/or Human Resources for support
- Facilitate store requests for hiring and position changes with Human Resources
Customer Offering
- Lead management and store teams in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures
- Observe and provide direction and feedback to management on customer related issues, follow-up on consistent customer issues and address appropriately
- Assists in the development of action plans that will positively impact stores sales, team development and the overall customer experience
- Maintain and expand customer base by building and maintain rapport with customers and capitalizing on new customer opportunities
- Review customer surveys results; celebrate successes and follow-up on areas of opportunity
- Understand and utilize local market tends to attract and drive customer engagement and loyalty
- Evaluate new programs and promotion for effectiveness; provide suggestions and constructive feedback regarding the implementation of new initiatives
- Ensure management and store teams are consistently following best practices of customer service excellence; follow-up with employees who lack adherence and create action plan
Financial
- Maintain accountability for the financial targets, profitability and performance of the Area
- Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short and long-term success
- Verify the creation of effective schedules by management; ensure compliance of Manager Cadence, customer-based schedules and use of allotted hours
- Partner with management on the development of store-level budgets; review budgets against current and historical performance to calculate achievability and create action plan for execution
- Analyze your Areas sales, trends, and performance to improve or maintain their metrics; create Action Plans with management when trends show a deficit to budgets
- Conduct monthly financial meeting with management to review store’s P&L statement; discuss planned vs. actual performance results and create action plan to combat missed targets
- Review and monitor the effectiveness of Loss Prevention programs that protect the company’s inventory and assets
- Monitor inventory levels for Area; increase or reduce levels based on current store volume, seasonality, promotion and sales initiatives or another communicated basis
Day to Day Operations
- Provide coaching, direction & follow up to management and teams within the Area through consistent scheduled store visits
- Identify and implement new strategies pro-actively that will ensure the future success of the Area
- Champion the training and professional development of all management and store teams
- Address all performance or behavioral issues within Area in timely manner; assist management with the creation of Corrective Action Forms and follow up with execution
- Ensure the timely and accurate execution of company standards, programs & initiatives in the Area
- Conduct scheduled weekly conference calls with management; communicate all relevant information from Store Support Center and Senior management Team
- Support management on sales results, margins and expense controls of their store through the training and understanding of P&L statements
- Partner with management to ensure appropriate selection, inventory levels and up-to-date Min/Max levels of all in-store product; verify through the monitoring of monthly inventory reports
- Complete Store Standards and Cleanliness Audits for all stores in Area (as per audit schedule); support in the development of an action plan to correct any deficiencies and follow up on its completion
- Review Loss Prevention and Health and Safety audits for each store; support in the development of an action plan to correct any deficiencies and follow up on its completion
- Follow up on weekly margin, sales and inventory reports; ensure management is trained on proper receiving processes and assist with any outstanding issues
- Address negative on hands; train and support Area on the management and minimization of negative on hands through proper inventory controls
- Ensure Area is proactive the preparation of all upcoming sales and promotions; all sale-related products to be ordered, merchandised appropriately and accompanied by sale signage
- Train and support management and respective teams on the promotion of preferred label products
- action any maintenance issues in Area; follow-up and track status of repairs to ensure completion
- Build an effective partnership and collaborate with SSC through an open, positive and consultative approach to address key business issues and opportunities
- Maintain ability to manage multiple priorities at the same time and to work effectively with management and store teams to ensure deadlines are met
- Perform other related duties as assigned
Regulatory Adherence
- Ensure that OHS, LP, Serving It Right and other regulatory requirements and procedures are implemented and adhered to
- Participate in health inspections, audits and required corrective actions
- Maintain First-Aid, LP and OHS Training
- Maintain Serving It Right and ensure employees maintain Serving It Right
- Ensure BC LRS and other government guidelines are met
- Adheres to all ALCANNA policies, with a focus on Social Responsibility
Qualifications
Work Experience
- Minimum, 5-years’ experience in retail management
- Experience in managing multi-unit retail stores or large hospitality establishments preferred
- Previous liquor-related experience considered an asset
Education
- Post-secondary education or equivalent (preferred, not required)
- ProServe/Serving It Right Certification
- First-Aid Certification considered an asset
- Training in wine/beer/spirits (preferred, not required)
Physical Requirements
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
Other Skills and Capabilities
- Results-oriented with a high degree of initiative, autonomy and professionalism
- Strong attention to detail and ability to work with a high level of accuracy
- Effective management of multiple teams while fostering an ownership mentality
- Strong time management skills and ability to manage conflicting priorities to meet deadlines
- Ability to exercise sound judgement in varying situations
- Proven people management skills, including recruiting, hiring, training and developing others
- Strong understanding of store operating reports, including P&L statements
- Uphold confidentiality, ethics, and demonstrate a high level of discretion at all times.
- Analytical skills and strategic vision
- Experience driving top line sales through service excellence
- Demonstrated ability to work independently as well as in a team environment
- Able to manage multiple projects, deadline, and priorities effectively
- Proficient in Microsoft applications, including Word, Excel, Teams, Project and Outlook
- Strong working knowledge of POS Systems, including RMS and Microsoft Dynamics 365
- Strong working knowledge of Payroll Systems, including ADP
- Polished sales and presentation skills
- Excellent interpersonal skills, including written and verbal communication
- Must pass a Criminal Record Check
- Valid driver’s license and reliable transportation