Wine Associate - Wine and Beyond - Lethbridge
Job No:
ALCANNA1017
Location:
Lethbridge
About ALCANNA
ALCANNA is a premium retailer of wine, beer, spirits and cannabis and operates 260+ retail stores under Ace Discount Liquors, Wine and Beyond, Liquor Depot and Nova Cannabis.
About The Role
We are currently looking for friendly, outgoing, and customer service-driven individuals to join our team as Wine Associates at our Wine & Beyond in Lethbridge location! We are looking for employees who have extensive professional experience/ knowledge with Wine.
Address: 3160 Fairway St S #1, Lethbridge, AB T1K 6T9
Primary Purpose of Job
Provide exemplary customer service to every person who walks into our store, understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers.
Essential Duties and Responsibilities
People Skills
- Customer service driven, friendly, willing to talk to all customers
- Effective verbal communication skills
- Maintain a professional appearance, demeanor and attitude at all times
Customer Offering
- Deliver exemplary customer service
- Greet customers when they enter the store and take customer to product when required
- Generate sales by educating, advising and suggesting products to every customer
- Maintain a high level of service and product knowledge by completing all training within required timeline
- Escort customer from store and/or offer car service when appropriate
Financial
- Complete customer transactions on the Point-of-Sale (POS) device, including payment
- Ensure all cash handling policies & procedures are adhered to
- Ensure all opening & closing procedures are done correctly (when applicable)
- Complete end of day till reports (when applicable)
- Ensure safe is locked at all times and deposits are secured (when applicable)
Day to Day Operations
- Perform all opening and closing procedures (when applicable)
- Stock shelves and cooler with product
- Participate in merchandising and promotional activities
- Participate in routine store maintenance and cleaning
- Other tasks as assigned
Regulatory Adherence
- Ensure that OHS, LP, ProServe and other regulatory requirements and procedures are implemented and adhered to
- Maintain First-Aid, LP and OHS Training
- Maintain ProServe Certification
- Ensure AGLC other government guidelines are met
- Adheres to all ALCANNA policies, with a focus on Social Responsibility
Qualifications
Work Experience
- Minimum, 1-year experience in retail environment (preferred, not required)
- Previous liquor-related experience considered an asset
- Wine related professional experience
Education
- High School Diploma or equivalent
- ProServe Certification
- First-Aid Certificate is considered an asset
- Training in wine/beer/spirits (preferred, not required)
Physical Requirements
- Available to work a varied retail schedule, including evening and weekends
- Able to safely lift up to 50 pounds
- Able to stand for an extended period
- Comfortable climbing ladders
Other Skills and Capabilities
- Highly self-motivated
- Customer service driven
- Effective teamwork skills
- Strong sales background
- Strong communication skills (written and verbal)
- Must be able to pass a Background Check
- Must have access to reliable transportation
Why Work With Us?
At Liquor Depot we invest in our people. We provide educational reimbursement for industry related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!