Assistant Manager - Kamloops

Job No: ALCANNA964
Location: Kamloops

Assistant Manager - Liquor Depot Kamloops

Type of Position: Full-Time
Supervisor's Title: Store Manager
Department: Operations                                                                               

Primary Purpose of Job

Provide leadership and direction of a multimillion-dollar business unit, focused on delivering an exceptional customer experience, training and developing teams, establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role

We are currently looking for a friendly, customer service driven individual to assist in leading a team as the Assistant Manager at our Liquor Depot Capilano location in Edmonton, AB. The Assistant Manager will bring their experience in the Liquor and Retail Industry (or similar fields). They will assist in overseeing and maximizing the stores budgets and sales goals and establish a strong sales culture with an accountability for operating standards and financial performance. They will assist in the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. The Assistant Manager will assist in maintaining all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

Address: 2101 East, Trans-Canada Hwy #8, Kamloops, BC V2C 4A67

Essential Duties & Responsibilities 

People Management Skills 

  • Create a work culture that makes your store an inviting place to work
  • Be a role model who coaches, mentors and inspires team members
  • Delegate tasks to team members and set priorities in partnership with Store Manager
  • Communicate in a clear and concise manner to team, participate in huddles/meetings/coaching sessions, relay pertinent information
  • Participate in store recruitment and create succession plans for the store in partnership with Store Manager
  • Support and coach team members to improve performance gaps; conduct ongoing coaching for improvements
  • Complete and hold team accountable to complete required training within allocated timeframes in partnership with Store Manager
  • Create and/or monitor the creation of efficient weekly store scheduling for both sales and support functions

Customer Offering

  • Deliver exemplary customer service
  • Resolve customer complaints regarding sales and service; ensure Store Manager is informed of all customer complaints
  • Accountable for each new product launch in partnership with Store Manager
  • Review customer surveys and manage appropriately
  • Understand and utilize local market tends as provided by Area Manager
  • Evaluate programs and promotions for effectiveness and offer recommendations to Store Manager

Financial

  • Ensure that goals will be met through planning with Store Manager on the organization of labour, inventory, and finances for short and long-term success
  • Meet or exceed financial targets through partnership with Store Manager
  • Review and monitor the Loss Prevention program to protect the company’s inventory and assets in partnership with Store Manager
  • Review financial documentation (invoices, costs etc.) for accuracy
  • Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with Store Manager

Day to Day Operations

  • Ensure all merchandising and pricing guidelines are followed
  • Ensure store is clean and presentable and relay any maintenance issues to Store Manager
  • Execute merchandising programs and track results
  • Manage communication (mail, email, voicemail)
  • Maintain inventory levels, as well as inventory ordering and receiving
  • Respond to all customer complaints
  • Attend OHS and LP meetings and training sessions
  • Actively aim to increase and share industry knowledge
  • Develop relationships with store stakeholders
  • Set daily tasks for the store
  • Review flyers, upcoming event and promotions; execute appropriately
  • Other related tasks as required

Regulatory Adherence

  • Ensure that OHS, LP, ProServe and other regulatory requirements and procedures are implemented and adhered to
  • Participate in health inspections, audits and required corrective actions
  • Maintain First-Aid, LP and OHS Training
  • Maintain ProServe and ensure employees maintain ProServe
  • Ensure AGLC and other government guidelines are met
  • Adheres to all ALCANNA policies, with a focus on Social Responsibility

Qualifications 

Work Experience 

  • Minimum, 2-years’ experience in retail environment
  • Minimum, 2-years’ supervisory and/or management experience (preferred)
  • Previous liquor-related experience is considered an asset

Education

  • High School Diploma or equivalent
  • ProServe Certification
  • First-Aid Certificate is considered an asset
  • Training in wine/beer/spirits (preferred, not required)

Physical Requirements

  • Available to work a varied retail schedule, including evening and weekends
  • Able to safely lift up to 50 pounds
  • Able to stand for an extended period
  • Comfortable climbing ladders

Other Skills and Capabilities 

  • Highly self-motivated
  • Customer service driven
  • Effective leadership of large team
  • Strong sales background
  • Strong communication skills (written and verbal)
  • Must be able to pass a Background Check
  • Must have access to reliable transportation

 

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